Orders cannot be retuned for a refund, but return for store credit is accepted for Canada and US orders only. All international orders outside of the USA or Canada are final sale. To be eligible for a return please adhere to these guidelines:
- Returns must be made within 7 days of receiving your item.
- Return postage is at the expense of the customer. Tracking info must be provided to Golden August when package has been shipped. Golden August is not liable for any lost or missing return packages.
-Items must be received by Golden August and inspected prior to the replacement/store credit being sent out.
- We require a receipt of proof of purchase, and item must be in their original condition, unworn, unwashed and scent free with all tags still attached.
- We must be notified by email that an exchange needs to be made prior to the item being sent back. Please notify us at: firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll be able to do an exchange once the returned item is received back to Golden August.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need the gift giver to send the invoice and notify us that an exchange needs to be made.